Refund Policy

1. Overview

At Steycode, we strive to provide high-quality products and services. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our digital products and services.

2. Digital Products Refund Policy

Web Templates

Due to the digital nature of our web templates, all sales are final and no refunds will be provided for template purchases. This is applicable to all template products regardless of circumstances.

3. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• Request must be made within the specified timeframe
• Valid reason for refund as outlined in this policy
• Original purchase receipt or order number
• No violation of our Terms & Conditions
• Product has not been extensively used or modified (for templates)

4. Non-Refundable Items

The following items are not eligible for refunds:

• Custom development services
• Consultation services already provided
• Templates purchased more than 14 days ago
• Products purchased with promotional discounts (unless defective)
• Third-party services or products

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@steycode.com
2. Include your order number and purchase details
3. Provide a clear explanation of the reason for your refund request
4. Include any relevant screenshots or documentation

Our support team will review your request and respond within 2-3 business days.

6. Refund Processing

Processing Time

• Approved refund will be credited to the original payment method within 5-7 Business days
• Credit card refunds may take 3-10 business days to appear on your statement

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

7. Exchanges

We do not offer direct exchanges for digital products. If you wish to purchase a different product, please:

1. Request a refund for the original purchase (if eligible)
2. Make a new purchase for the desired product

8. Technical Support

Before requesting a refund for technical issues, we encourage you to:

• Contact our technical support team
• Allow us to attempt to resolve the issue
• Provide detailed information about the problem

Many technical issues can be resolved quickly with proper support.

9. Force Majeure

Steycode shall not be liable for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, or internet service failures.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: